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Managing payroll is one of the most important—and sometimes complicated—tasks for any business. QuickBooks makes payroll management easier, but if you’re seeing QuickBooks Error PS036, it can quickly bring everything to a halt.
This common error usually occurs when trying to update payroll or download tax table updates. But don’t worry—you’re not alone, and this issue can be fixed with a few simple steps.
What Is QuickBooks Error PS036?
QuickBooks Error PS036 typically appears with a message like:
“Error PS036: There is a problem verifying your payroll subscription.”
This means QuickBooks is having trouble validating your payroll service, preventing you from running updates or processing paychecks.
What Causes Error PS036 in QuickBooks?
There are several reasons you might encounter this error, including:
Inactive payroll subscription
Incorrect or outdated Employer Identification Number (EIN)
Corrupt or damaged QuickBooks files
Multiple payroll agreements in one account
Issues with Windows or QuickBooks updates
Incorrect login credentials for Intuit account
Signs You’re Experiencing Error PS036
Payroll updates fail
Paychecks can’t be processed
You receive pop-ups or error messages when opening payroll
QuickBooks freezes or runs slowly during payroll tasks
How to Fix QuickBooks Error PS036
1. Verify Your Payroll Subscription
Make sure your subscription is active:
Open QuickBooks
Go to Employees > My Payroll Service > Account/Billing Information
Sign in and check subscription status
2. Update QuickBooks to the Latest Release
Using an outdated version can cause compatibility issues.
Go to Help > Update QuickBooks Desktop
Click Update Now and install any available updates
3. Check and Correct EIN in Your Company File
Open your QuickBooks company file
Go to Company > My Company
Ensure the EIN is entered correctly and matches your records
4. Rename Paysub.ini File
This forces QuickBooks to re-validate the subscription:
Close QuickBooks
Navigate to
C:\ProgramData\Intuit\QuickBooks XX\Components\Payroll\Paysub.iniRename the file to
Paysub.ini.old
5. Run QuickBooks File Doctor
To repair any damaged company files:
Download and open the QuickBooks Tool Hub
Select Company File Issues, then run QuickBooks File Doctor
Still Stuck? Talk to a Payroll Expert
If none of the above steps resolve the issue, it could be a more complex problem involving corrupted installation files or server-side issues from Intuit.
Call our certified QuickBooks experts at 855-749-2321 for immediate help. We’ll troubleshoot the problem and get your payroll back on track—fast.
Final Thoughts
QuickBooks Error PS036 can delay payroll processing and frustrate your team—but it doesn’t have to stop your business. Follow the steps above or reach out to a professional for support. With the right fix, you’ll be up and running in no time.
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